Support Subscription Plans & pricing

Predictable support, plainly priced.

Choose the service that fits your household or business. Before work begins, ETSS explains what is included, what may cost extra, and what you will pay.

Talk through the options

Essential Business

One accountable technology partner.

Ongoing technology help for small businesses, with flexible payment choices and no long-term contract.

Choose how often you payPay monthly, quarterly, every six months, or yearly.

Stay month to monthCancel with two weeks’ advance written notice.

Approve extra projects firstWork not included in the plan begins only after you approve the work and price.

Explore Business IT services

Small businesses and independent professionals

Essential Business Plan

Predictable, ongoing care for the technology your business depends on.

$75/ month

$75 one-time onboarding

Routine hardware maintenance and diagnostics
Software updates and performance improvements
Antivirus and anti-malware care
Security and backup guidance
Technology audit and improvement planning
Help with service providers and one support contact

Coverage is confirmed during onboarding; project work requires separate approval

Ask about this plan

Household Support Subscription Plans

Support that grows with your household.

Each plan combines patient assistance with preventive guidance, practical protection, and an organized technology history.

One person, one primary device

Essential Basic

A dependable starting point for everyday technology help.

$19.99/ month

Support credit$2 monthly$24 maximum

Scam-check service and security guidance
Annual technology checkup
Household technology record
Member purchasing protection
Standard support scheduling

1 named member · 1 Windows or Mac computer

Ask about this plan

Essential Premier

Broader support for the devices you use most.

$29.99/ month

Support credit$5 monthly$60 maximum

Everything in Essential Basic
Quarterly technology check-in
Annual technology plan
Complete service history
Priority remote-support scheduling

1 named member · 3 devices, including up to 2 computers

Ask about this plan

Connected households

Essential Premier Plus

Added care for networks, backups, and household security.

$34.99/ month

Support credit$8 monthly$96 maximum

Everything in Essential Premier
Authorized family contact
Home Wi-Fi and connected-device guidance
Backup and recovery review
Reduced after-hours fee

2 members · 5 devices, including up to 3 computers, 1 router and 1 printer

Ask about this plan

Families wanting a technology partner

Essential Ultimate

Our most complete household support relationship.

$39.99/ month

Support credit$12 monthly$144 maximum

Everything in Essential Premier Plus
Monthly technology check-in
Help with service providers and warranties
Subscriber-only fixed-price services
Highest-priority support scheduling

4 members · 8 devices, including up to 4 computers and 2 network or printer peripherals

Ask about this plan

Support credits are added after each successful monthly payment. They can help pay for qualifying remote-support time, but cannot be exchanged for cash. Credits expire after 12 months or when the subscription ends.

One-time & urgent remote support

Clear approval before paid work begins.

New clients receive the first 15 minutes of remote consultation and problem checking at no charge. If more work is needed, ETSS explains the next paid step and gets your approval before continuing.

Standard remote support$120/hour

30-minute initial paid block ($60), then $30 per 15 minutes.

Lower subscriber rate$96/hour

$24 per 15 minutes after available support credits are applied.

Urgent schedulingPriority benefits

The normal-hours same-day added fee is waived for subscribers. Premier and higher receive priority over non-subscribers.

After-hours expectations

After-hours work has a one-hour minimum. The added fee is 50% for non-subscribers, 35% for Premier Plus subscribers, and 25% for Ultimate subscribers. Holiday work may have a 100% added fee. Only one added fee applies. Urgent service depends on availability, and a subscription does not guarantee 24/7 support.

What your plan pays for

Know what is included—and what may cost extra.

Your plan includes guidance, check-ins, planning, records, scam checks, and help coordinating services. Repair time uses your support credits first. If more work or other costs are needed, ETSS explains them before continuing.

Plan benefits

Check-ins, planning, advice, records, scam checks, and help with outside services are included as listed in your plan.

Monthly support credits

Credits are added after each monthly payment. They help pay for qualifying remote repair time.

Lower hourly rate

After your credits are used, qualifying remote support is $96 per hour, billed in 15-minute periods.

Price before extra work

For major repairs, home visits, or outside services, ETSS explains the work and price and waits for your approval.

When something goes wrong

We help you understand the problem and recover.

Your subscription keeps you connected to ETSS when serious problems happen. Some guidance is included. Repair time, parts, or outside services may cost extra.

Malware or a hacked account

ETSS helps you secure the account or device and plan the recovery. Cleanup time may use credits; additional time is billed at the lower subscriber rate.

Ransomware or major damage

ETSS helps you take the first safety steps. Restoring or rebuilding systems, and any specialist help, require your approval and may cost extra.

Computer or device failure

ETSS helps identify the problem and choose a replacement when needed. Credits may cover support time; parts, shipping, and warranties cost extra.

Lost or damaged data

ETSS reviews the situation and explains your options. Support time may use credits; a professional recovery lab costs extra.

Reinstalling the operating system

This work is available at the lower subscriber rate or an approved fixed price, depending on the device and files that must be moved.

Home Wi-Fi problems

Remote help may use credits. Larger work, such as new cabling or a major Wi-Fi redesign, is priced separately and requires your approval.

Start with clarity

First 15 minutes free.

Your first 15 minutes of remote consultation are free. If more work is needed, ETSS explains the work and price before continuing.

Start a free consultation

Your service agreement provides the final plan details. Support depends on device requirements and service availability. Credits do not pay for parts, software, licenses, travel, outside-service fees, or emergency added fees. On-site and in-home visits are billable. Major work requires your written approval. These updated pricing and billing terms are effective August 1, 2026.