A technology advisor helping a client compare clear service plan choices

Plans & pricing

Clear choices. No maze.

Choose who needs support. Compare clear plans for Cyber Shield protection, monitoring, reporting, and human help.

Help me choose

Home & household

Choose the level of attention.

Every level includes Cyber Shield DNS Filtering. Add Sentinel monitoring and more hands-on support as needed.

Focused protection without an appliance

Essential Shield

Cyber Shield DNS Filtering blocks known phishing, malware, and tracker destinations across covered devices, with a clear weekly summary and monthly protection report.

$15/ month

Cyber Shield DNS Filtering for all covered devices
Weekly summary of blocked phishing, malware, and tracker destinations
Monthly protection report
Quarterly Essential Tech Clinic

Plus additional plan benefits.

Ask about this plan

Core home plan

Continuous attention for one residence

Essential Home

A Sentinel appliance watches the technology your household depends on while Cyber Shield helps stop known harmful destinations before they load.

$39/ month

$149 one-time provisioning · waived with annual prepayment

ETSS-owned Sentinel appliance
Outage and connection monitoring
Network-wide Cyber Shield DNS Filtering
Weekly protection summary

Plus additional plan benefits.

Ask about this plan

The machine and the person

Essential Home Complete

Complete monitoring plus unlimited remote support during business hours, priority scheduling, and included after-hours help.

$89/ month

$149 one-time provisioning · waived with annual prepayment

Everything in Essential Home
Internet performance monitoring
Environmental and power monitoring
Unlimited remote support during business hours

Plus additional plan benefits.

Ask about this plan

Already a long-time ETSS client?

Permanent loyalty rate

For qualifying long-tenured households

Founding Member

The full Essential Home service at a permanent loyalty rate for households with three or more years of continuous service.

$34/ month

Full Essential Home service
Rate held permanently, with no defined end date
No provisioning fee
No equipment charge

Plus additional plan benefits.

Ask about this plan

Support rates outside a plan

Non-subscriber remote supportOne-hour minimum$150 / hour

Subscriber hands-on work beyond plan scope15-minute increments$95 / hour

On-site, Triangle area, subscriberOne-hour minimum$125 / hour

On-site, Triangle area, non-subscriberTwo-hour minimum$185 / hour

After-hours, where not included in planSubject to availabilityStandard rate plus 50%

Work outside the plan begins only after ETSS explains the work and the price and the client approves it.

Annual paymentTwo months free on eligible plans.

Work outside your planExplained and approved before it begins.

Need exact terms?Request the service agreement