Privacy
Respect, permission, and practical protection.
This plain-language summary describes the privacy principles used by the ETSS website and support experience.
Information you choose to provide
ETSS receives information you intentionally share when you call, email, request service, open a helpdesk ticket, or begin an attended remote-support session. Please do not send passwords, security codes, payment details, Social Security numbers, or other highly sensitive information through ordinary email or a helpdesk ticket.
Remote support
Remote support is provided through Zoho Assist. You approve the connection, stay with the technician during the session, and can end the session at any time. Close private documents and sensitive accounts before connecting.
Helpdesk records
Support requests and service history may be stored in the ETSS helpdesk powered by GLPI. The information is used to coordinate and document requested support.
Outside services we use
The website links to service platforms used to provide remote support and ticketing. Those services operate under their own privacy and security terms.
Questions
For a privacy question, contact info@essentialtss.com or call (919) 237-1027.
Effective August 1, 2026.