(919) 237-1027info@essentialtss.com
Essential Technology Solutions

ETSS Remote Support

How can we help today?

Current ETSS clients can connect quickly. New visitors can request clear, on-demand help without committing to a service plan.

Current ETSS clients

Connect with your technician.

Use the ETSS Remote Support app installed during onboarding.

  1. 1
    Call ETSS for a session ID.

    Your technician will create a secure attended session.

  2. 2
    Open ETSS Remote Support.

    Enter the session ID and select Join.

Call (919) 237-1027Log a Helpdesk Ticket

Response and scheduling follow your ETSS service plan. Review plan details.

Cannot find the ETSS Remote Support app? Tell your technician when you call.

Join without the installed app

Use this option only after your ETSS technician gives you a session ID. Zoho may ask you to download and run a temporary connector.

New or on-demand support

Tell us what you need.

Request a callback. ETSS will confirm availability before a remote session begins.

On-demand remote support$150 / hour

One-hour minimum

Selecting the button opens your email application with this request filled in. Review it, then select Send.

Prefer to call? (919) 237-1027

You approve every session.

No technician connects until you explicitly allow it.

You remain in control.

You can see what is happening and end the session at any time.

No surprise charges.

ETSS explains the price and obtains approval before paid work.