ETSS Secure Remote Support
Secure help, right where you are.
Stay in control while an ETSS technician connects to your device, explains what is happening, and works with your permission.
Before you connect
Call ETSS first.
A technician will confirm your identity, discuss the issue, and provide a current support code. Never accept an unexpected remote-access request.
Your remote-support safety checklist
- You initiated the request with ETSS
- You recognize the technician and received a support code
- You close private documents and sensitive accounts first
- You remain present and can end the session at any time
Create your live support session
Enter your support details.
Already have a support session ID?
Use the secure join page and enter only the session ID provided by your ETSS technician.
Open the secure join pageSecure connection powered by Zoho AssistPrivacy first
You remain in control.
Your technician stays with you during remote support. You approve the connection, can watch the work, and may disconnect at any time. Do not share passwords, payment information, or private account credentials during a support session.
Read our privacy approach