Computer & device help
Troubleshooting, setup, cleanup, upgrades, and guidance for the technology you use every day.
Services
Support shaped around your life and work.
Get help with one problem or choose an ongoing plan that keeps your technology safer, more reliable, and easier to understand.
Small business
Reliable systems. Fewer distractions.
Practical help with everyday support, online security, cloud services, networks, service providers, and technology planning.
Essential Business provides ongoing technology care for $75 per month, with a $75 setup fee and no long-term contract.
Explore Business IT
Residential households
Make home technology feel manageable.
From one stubborn computer to a whole connected home, ETSS helps solve the problem and explain what to do next.
Home Wi-Fi & connectivity
Improve coverage, reliability, and security across computers, phones, TVs, and smart devices.
Privacy & cybersecurity
Safer passwords, updates, antivirus, backups, account protection, and scam awareness.
Digital organization
Make files, photos, email, and cloud storage easier to find, protect, and use.
Support Subscription Plans
Planning, protection, and support that remembers.
Over time, ETSS learns your technology, keeps useful records, and helps prevent problems—not just respond to the next emergency.
Scam-check service
Send a suspicious message or request to ETSS for a calm second opinion before clicking, paying, replying, or sharing information.
Authorized family contact
With the client’s permission, a trusted family member may help coordinate appointments, decisions, and follow-up.
Household technology record
Maintain useful details about covered devices, backups, warranties, service providers, and support preferences.
Annual technology plan
Review security, backup, replacement, purchasing, and support priorities for the year ahead.
Member purchasing protection
Independent guidance before you buy helps reduce overspending, unsuitable purchases, and unnecessary subscriptions.
Service history
The ETSS helpdesk preserves reported problems, recommendations, completed work, and follow-up notes.
Subscriber-only fixed-price services
For common services with a clear list of work, subscribers receive one price before the work begins.
Senior Concierge
Patient guidance that builds confidence.
We slow down, explain clearly, and respect the experience and independence of every client.
Patient one-to-one guidance
Unhurried explanations, written next steps, and opportunities to practice.
Family technology planning
Coordinate support with trusted family members while respecting the client’s independence.
Scam & fraud awareness
Recognize warning signs, strengthen accounts, and know what to do when something feels wrong.
Accessible technology setup
Adjust displays, sound, controls, and devices for comfort, confidence, and easier use.
How we work
A clear process from question to confidence.
You always know what is happening, what it costs, and what the next step will be.
Listen
Describe the problem in your own words.
Find the cause
We identify the likely problem and any safety concern.
Explain
You receive practical options and clear pricing.
Fix & follow up
We complete the approved work and check back when needed.
A clear next step
Not sure which service fits?
Start with a free 15-minute remote conversation and problem check. We will help you choose the right next step.